Triggers and channels
Control which incoming conversations can enter a workflow.
Use a test channel or sample conversation first. Confirm the visible result in ValueChat before applying the setup to production traffic.
How it works
- 01
Choose one or more channels in the Trigger settings
Choose one or more channels in the Trigger settings.
- 02
A channel should belong to one clear active routing path
A channel should belong to one clear active routing path.
- 03
Later messages continue with the conversation’s current assignee
Later messages continue with the conversation’s current assignee.
- 04
Changing a published trigger takes effect after republishing
Changing a published trigger takes effect after republishing.
What to verify
✓The expected channel, conversation, contact or execution is visible.
✓The assigned person or agent matches the routing rule.
✓No customer-facing message claims an action that failed.
✓Activity or execution history contains enough context to investigate.
Collect the workspace, channel, conversation and execution identifiers, then contact support@valuechat.app. Never send API keys or passwords.