Integration model
Connect once, describe actions clearly and reuse across agents.
Use a test channel or sample conversation first. Confirm the visible result in ValueChat before applying the setup to production traffic.
How it works
- 01
The workspace stores the authenticated connection
The workspace stores the authenticated connection.
- 02
The integration contract lists available actions and required inputs
The integration contract lists available actions and required inputs.
- 03
Agents receive only the actions allowed for their role
Agents receive only the actions allowed for their role.
- 04
Every execution returns a structured success or error result
Every execution returns a structured success or error result.
What to verify
✓The expected channel, conversation, contact or execution is visible.
✓The assigned person or agent matches the routing rule.
✓No customer-facing message claims an action that failed.
✓Activity or execution history contains enough context to investigate.
Collect the workspace, channel, conversation and execution identifiers, then contact support@valuechat.app. Never send API keys or passwords.