Mentions and variables
Reference knowledge, assignments and contact values without brittle text.
Use a test channel or sample conversation first. Confirm the visible result in ValueChat before applying the setup to production traffic.
How it works
- 01
Use @ to insert a linked knowledge or assignment target
Use @ to insert a linked knowledge or assignment target.
- 02
Insert a contact field when the agent should write data
Insert a contact field when the agent should write data.
- 03
Insert a contact value when instructions depend on existing context
Insert a contact value when instructions depend on existing context.
- 04
Linked mentions remain valid when the target is renamed
Linked mentions remain valid when the target is renamed.
What to verify
✓The expected channel, conversation, contact or execution is visible.
✓The assigned person or agent matches the routing rule.
✓No customer-facing message claims an action that failed.
✓Activity or execution history contains enough context to investigate.
Collect the workspace, channel, conversation and execution identifiers, then contact support@valuechat.app. Never send API keys or passwords.