LM
◎ Instagram Store ▣ Sales Agent
Layla Mostafa
Do you have this item in blue?
Customer conversations, finally working as one
Every conversation.
One clear next step.
Bring customer conversations into one inbox. Let AI agents answer from your knowledge, qualify leads and use connected tools. Build visual workflows that keep your team in control of every next step.
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app.valuechat.app / conversations
Inbox preview · Demo dataConversations 12
☷↦↕Unreplied
OA
◉ Main Facebook Page ▣ Sales Agent
Omar Adel
I need help choosing the right plan.
NH
◌ Facebook comment ▣ Support Agent
Nour Hassan
Where is your nearest branch?
AK
◎ Instagram Store ▣ Sales Agent
Ahmed Karim
Can someone call me today?
LM
Layla Mostafa
◎ Instagram StoreToday
Hi! Do you have this item in blue?
⌕
Sales Agent searched Product catalog3 matching items found
Yes — the blue option is available. Would you like the size guide or help placing the order?
♙
Contact updatedInterest · Blue collection
ReplyPrivate note
Type a reply…
THE OPERATING LAYER
Channels bring the message.
ValueChat decides what happens next.
Page identity, customer context, AI work, routing and human ownership live together. Your team can see the reason behind every action.
Connect every page
Connect Facebook, Instagram and configured WhatsApp channels. Keep each inbox, customer and conversation owner clear.
Explore the inbox →Give AI a real job
Set instructions, model, knowledge, skills, tools and handoff rules in one agent screen.
Explore AI agents →Route with workflows
React to messages and customer changes, branch on context, then assign, update records or use connected apps.
Explore workflows →Visual workflowsThe right message.
The right message.
The right next step.
Decide how conversations start, who takes over and what happens next. Build your routing visually, with every action visible to your team.
- Use 11 triggers across conversations, contacts and on-demand runs
- Branch on messages, tags, customer fields and lifecycle
- Send messages, add notes, update records and assign the next owner
- Run permitted app actions and published child workflows
- Test, publish and inspect execution history and real action results
←Route incoming leadsDraft · SavedPublished · Version 3
Instagram Store
Message contains buying intent
YESNO
Sales Agent
Support Team
←Sales Agent
General
Describe the agent’s role, goal, communication style and boundaries. Configure platform actions in Skills.
Agent instructions
# ROLE
Type @ to choose knowledge or an assignment target. Mentions keep their link if the target is renamed.You are the sales assistant for our online store. Answer from approved knowledge, qualify the request and keep each response concise.
# ACTIONSUse @Product Knowledge for product details. Update @Lead stage when buying intent is clear, then assign to @Sales Team if a person is needed.
# BOUNDARIESNever invent availability or confirm an action that did not succeed.
AI agentsMore than an answer.
More than an answer.
An agent that can act.
Give your agent the knowledge and skills to help customers, capture their details and hand over to your team when it matters.
- Start with Receptionist, Sales or Support templates, with handoffs
- Choose OpenRouter, OpenAI, Anthropic or Gemini and a model ID
- Ground answers in indexed knowledge with RAG and source access
- Update fields, tags and lifecycle; qualify leads and add private notes
- Hand off, close conversations or run permitted tools and workflows
- Use @ mentions and $ variables, then preview responses and actions
CONNECTED CHANNELS
Keep the channel visible from first message to final action.
Connect multiple pages as separate inboxes, with their own routing and customer conversations.
Facebook setup →Connect a professional account through Instagram Login, or a linked Facebook Page through Facebook Login.
Instagram setup →Use keyword rules, AI or both. Configure public replies, private follow-ups and per-post overrides.
Comment reply guide →Connect through configured Cloud API or Embedded Signup paths. Number eligibility, Meta permissions and template rules apply.
WhatsApp setup →Website chat, email and API channels are also available, with Telegram, LINE and SMS where configured. Provider approval and workspace setup determine channel availability.
Explore all channels →CUSTOMER CONTEXT
Turn a conversation into a customer you understand.
The same customer record connects your Contacts view, conversation sidebar and permitted AI skills. Capture useful details without losing the conversation that explains them.
Keep the details that matter
Use standard and custom fields for customer information. Choose which fields each agent may read and update.
Fields and permissions →See where each lead stands
Organize contacts with tags, track one current lifecycle stage per customer and use explicit qualification criteria.
Lifecycle and qualification →Give the next owner context
Add an internal note, assign a person, team or AI agent, and keep the handoff visible in the conversation.
Assignment and handoff →CONNECTED ACTIONS
Give every agent the right tools for the job.
Connect an app once in Integrations, then share it with the agents and workflows you choose. Each one receives only its permitted actions.
Google Sheets
Read ranges, find rows, append or update values, clear cells and add tabs. Enable advanced spreadsheet actions when needed.
Explore Sheets →
Calendar & Meet
Check availability and manage calendar events. Create and manage app-created Meet spaces; a meeting link is separate from a booking.
Scheduling guide →
Drive, Docs & Gmail
Work with permitted files and documents, prepare drafts and send or reply to email through approved actions.
Explore Google apps →
Shopify, Salla & EasyOrders
Connect commerce tools with provider-specific limits. EasyOrders customer-facing tools currently cover catalog reads; public store rollout requires provider readiness.
Commerce capabilities →
Slack, Notion & Linear
Send team updates, work with shared pages and create or update issues using the access granted to the connection.
Team app actions →
MCP & HTTP requests
Approve compatible MCP tools or configure an HTTPS request. Agents choose allowed actions; workflows can reuse the same connections.
MCP and tool access →Connections require provider consent, resource access and action permissions. Integration support does not imply unrestricted account access or completed provider approval.
See every integration and its guide →TEAM OPERATIONS
Keep your team and automation working together.
Use the right level of automation for each task, with shared customer context and clear ownership.
Read the full product guide →Replies, notes and reusable actions
Saved replies speed up answers. Human-run macros bundle actions; automation rules handle simple events; visual workflows manage branching paths.
Compare automation options →Reports and outbound conversations
Follow operational reports and supported WhatsApp, SMS or website campaigns, subject to channel setup and provider rules.
Campaign guide →Help content and workspace access
Publish help-center content where enabled and manage team members, roles and workspace permissions.
Help-center guide →SIMPLE PRICING
One workspace. The tools your team needs.
Start with a free trial, then choose the capacity that fits your business.
Pricing could not be loaded. View pricing