Branches and conditions
Split execution using message, channel, contact and tag conditions.
Use a test channel or sample conversation first. Confirm the visible result in ValueChat before applying the setup to production traffic.
How it works
- 01
Choose match all when every condition is required
Choose match all when every condition is required.
- 02
Choose match any when one condition is enough
Choose match any when one condition is enough.
- 03
Keep branches readable and name them after the business decision
Keep branches readable and name them after the business decision.
- 04
Provide an explicit fallback path
Provide an explicit fallback path.
What to verify
✓The expected channel, conversation, contact or execution is visible.
✓The assigned person or agent matches the routing rule.
✓No customer-facing message claims an action that failed.
✓Activity or execution history contains enough context to investigate.
Collect the workspace, channel, conversation and execution identifiers, then contact support@valuechat.app. Never send API keys or passwords.