Conversation views and filters
Find work by assignment, channel, status and reply state.
Use a test channel or sample conversation first. Confirm the visible result in ValueChat before applying the setup to production traffic.
How it works
- 01
Choose Active or Resolved from the status filter
Choose Active or Resolved from the status filter.
- 02
Use Unreplied to focus on conversations waiting for your team
Use Unreplied to focus on conversations waiting for your team.
- 03
Select an AI agent to inspect its assigned workload
Select an AI agent to inspect its assigned workload.
- 04
Select a channel to inspect one page or account
Select a channel to inspect one page or account.
What to verify
✓The expected channel, conversation, contact or execution is visible.
✓The assigned person or agent matches the routing rule.
✓No customer-facing message claims an action that failed.
✓Activity or execution history contains enough context to investigate.
Collect the workspace, channel, conversation and execution identifiers, then contact support@valuechat.app. Never send API keys or passwords.