Campaigns and outbound messaging
Configure the campaign types enabled for the selected channel and workspace.
Use a test channel or sample conversation first. Confirm the visible result in ValueChat before applying the setup to production traffic.
How it works
- 01
Channel choices
Channel choices. The product includes supported website, SMS and WhatsApp campaign surfaces where enabled. A campaign is separate from a reply in an active customer conversation.
- 02
Audience
Audience. Review the exact recipients, channel, template/content and business permission before starting an outbound campaign. Imported contacts or a saved tag do not by themselves establish marketing consent.
- 03
WhatsApp
WhatsApp. Approved templates, provider rules, service windows, number limits and billing can apply. A connected number alone does not guarantee unrestricted sending.
- 04
Delivery
Delivery. Review the actual campaign state, provider responses and delivery results. A queued request, accepted template or send attempt is not proof every recipient received it.
- 05
Limits
Limits. Only advertise the campaign and scheduling controls that are enabled in the installation. Do not assume an unrestricted cross-channel marketing automation or native bulk-email platform.
What to verify
✓The expected channel, conversation, contact or execution is visible.
✓The assigned person or agent matches the routing rule.
✓No customer-facing message claims an action that failed.
✓Activity or execution history contains enough context to investigate.
Collect the workspace, channel, conversation and execution identifiers, then contact support@valuechat.app. Never send API keys or passwords.