Handle your first conversation
Follow a message from its channel to assignment, reply and resolution.
Use a test channel or sample conversation first. Confirm the visible result in ValueChat before applying the setup to production traffic.
How it works
- 01
Send a message from a separate test account
Send a message from a separate test account.
- 02
Open Conversations and select the channel view
Open Conversations and select the channel view.
- 03
Confirm the sender, channel and assignee
Confirm the sender, channel and assignee.
- 04
Reply, add a private note if needed, then resolve the conversation
Reply, add a private note if needed, then resolve the conversation.
What to verify
✓The expected channel, conversation, contact or execution is visible.
✓The assigned person or agent matches the routing rule.
✓No customer-facing message claims an action that failed.
✓Activity or execution history contains enough context to investigate.
Collect the workspace, channel, conversation and execution identifiers, then contact support@valuechat.app. Never send API keys or passwords.