Avoid workflow loops
Prevent an action from triggering the same automation repeatedly.
Use a test channel or sample conversation first. Confirm the visible result in ValueChat before applying the setup to production traffic.
How it works
- 01
Use a clear start event intended for new work
Use a clear start event intended for new work.
- 02
Do not update the same field that re-enters the flow without a guard
Do not update the same field that re-enters the flow without a guard.
- 03
Add a tag or state condition when an action may repeat
Add a tag or state condition when an action may repeat.
- 04
Check execution history for repeated runs
Check execution history for repeated runs.
What to verify
✓The expected channel, conversation, contact or execution is visible.
✓The assigned person or agent matches the routing rule.
✓No customer-facing message claims an action that failed.
✓Activity or execution history contains enough context to investigate.
Collect the workspace, channel, conversation and execution identifiers, then contact support@valuechat.app. Never send API keys or passwords.