Close conversation

Resolve a finished conversation and stop the current AI agent.

How it works

1. 01

   When to use

   When to use. The customer confirms that their request is complete and no follow-up, unresolved action or handoff is needed.

2. 02

   Set up

   Set up. Add Close conversation and describe the completion criteria. Explain when the conversation must stay open or be assigned to a person instead.

3. 03

   Example

   Example. If the question has been answered and the customer says they need nothing else, close the conversation with a short polite final message.

4. 04

   What happens

   What happens. The close action accepts a reason and an optional final customer message. ValueChat saves that reply, resolves the conversation and stops the agent. It does not send a second normal reply afterward.

5. 05

   Safety

   Safety. A newer customer message prevents the old run from closing or sending its goodbye. A previous agent cannot close after handing off ownership. A fresh customer message uses the ordinary reopening and routing path.

6. 06

   Test mode

   Test mode. Closing is simulated. The test shows the result and requires Reset before another simulated conversation; it never resolves a customer conversation.

What to verify