Core concepts
Understand workspaces, channels, conversations, contacts, agents and workflows.
Use a test channel or sample conversation first. Confirm the visible result in ValueChat before applying the setup to production traffic.
How it works
- 01
A workspace contains the team, data and integrations for one organization
A workspace contains the team, data and integrations for one organization.
- 02
A channel represents a customer entry point such as a Facebook Page or Instagram account
A channel represents a customer entry point such as a Facebook Page or Instagram account.
- 03
A conversation belongs to one contact and one channel
A conversation belongs to one contact and one channel.
- 04
Workflows decide routing; agents handle the work they are assigned
Workflows decide routing; agents handle the work they are assigned.
What to verify
✓The expected channel, conversation, contact or execution is visible.
✓The assigned person or agent matches the routing rule.
✓No customer-facing message claims an action that failed.
✓Activity or execution history contains enough context to investigate.
Collect the workspace, channel, conversation and execution identifiers, then contact support@valuechat.app. Never send API keys or passwords.