Assignment and human takeover
Move a conversation between AI agents, people and teams.
Use a test channel or sample conversation first. Confirm the visible result in ValueChat before applying the setup to production traffic.
How it works
- 01
Workflows set the initial assignee for new conversations
Workflows set the initial assignee for new conversations.
- 02
An AI agent can assign only to targets allowed by its Assignment skill
An AI agent can assign only to targets allowed by its Assignment skill.
- 03
A human can take over from the conversation header
A human can take over from the conversation header.
- 04
Keep the conversation open when another person still needs to act
Keep the conversation open when another person still needs to act.
What to verify
✓The expected channel, conversation, contact or execution is visible.
✓The assigned person or agent matches the routing rule.
✓No customer-facing message claims an action that failed.
✓Activity or execution history contains enough context to investigate.
Collect the workspace, channel, conversation and execution identifiers, then contact support@valuechat.app. Never send API keys or passwords.