Inbox overview
Learn the conversation views, list, thread, composer and contact panel.
Use a test channel or sample conversation first. Confirm the visible result in ValueChat before applying the setup to production traffic.
How it works
- 01
Use All for the workspace queue, Mine for your assigned work and Unassigned for new work
Use All for the workspace queue, Mine for your assigned work and Unassigned for new work.
- 02
Agent and channel views provide fast operational filters
Agent and channel views provide fast operational filters.
- 03
The conversation thread shows customer messages, agent actions and internal events
The conversation thread shows customer messages, agent actions and internal events.
- 04
The contact panel keeps customer data beside the conversation
The contact panel keeps customer data beside the conversation.
What to verify
✓The expected channel, conversation, contact or execution is visible.
✓The assigned person or agent matches the routing rule.
✓No customer-facing message claims an action that failed.
✓Activity or execution history contains enough context to investigate.
Collect the workspace, channel, conversation and execution identifiers, then contact support@valuechat.app. Never send API keys or passwords.