Teams
Group people for routing and shared ownership.
Before you start
Use a test channel or sample conversation first. Confirm the visible result in ValueChat before applying the setup to production traffic.
How it works
- 01
Create teams around real operational queues
Create teams around real operational queues.
- 02
Add available team members
Add available team members.
- 03
Use workflows or agent assignment to target the team
Use workflows or agent assignment to target the team.
- 04
Review unresolved team conversations regularly
Review unresolved team conversations regularly.
What to verify
✓The expected channel, conversation, contact or execution is visible.
✓The assigned person or agent matches the routing rule.
✓No customer-facing message claims an action that failed.
✓Activity or execution history contains enough context to investigate.
Need help?
Collect the workspace, channel, conversation and execution identifiers, then contact support@valuechat.app. Never send API keys or passwords.