Channels and inboxes
Understand how each connected customer entry point is represented.
Use a test channel or sample conversation first. Confirm the visible result in ValueChat before applying the setup to production traffic.
How it works
- 01
Connect every Facebook Page or Instagram account as its own channel
Connect every Facebook Page or Instagram account as its own channel.
- 02
A channel keeps its identity, conversations and routing visible
A channel keeps its identity, conversations and routing visible.
- 03
The same workspace can contain multiple pages
The same workspace can contain multiple pages.
- 04
Choose channels explicitly in workflows and agent settings
Choose channels explicitly in workflows and agent settings.
What to verify
✓The expected channel, conversation, contact or execution is visible.
✓The assigned person or agent matches the routing rule.
✓No customer-facing message claims an action that failed.
✓Activity or execution history contains enough context to investigate.
Collect the workspace, channel, conversation and execution identifiers, then contact support@valuechat.app. Never send API keys or passwords.