ValueChat
Channels & Meta

Connect Facebook Messenger

Add a Facebook Page and test incoming and outgoing messages.

Before you start

Use a test channel or sample conversation first. Confirm the visible result in ValueChat before applying the setup to production traffic.

How it works

  1. 01

    Open Settings → Inboxes → Add inbox

    Open Settings → Inboxes → Add inbox.

  2. 02

    Choose Facebook and complete the Meta authorization

    Choose Facebook and complete the Meta authorization.

  3. 03

    Select the Facebook Page

    Select the Facebook Page.

  4. 04

    Send a new Messenger message and verify the conversation and reply

    Send a new Messenger message and verify the conversation and reply.

What to verify

✓The expected channel, conversation, contact or execution is visible.

✓The assigned person or agent matches the routing rule.

✓No customer-facing message claims an action that failed.

✓Activity or execution history contains enough context to investigate.

Need help?

Collect the workspace, channel, conversation and execution identifiers, then contact support@valuechat.app. Never send API keys or passwords.