ValueChat
Channels & Meta

Connect Instagram

Add an Instagram professional account linked to a Facebook Page.

Before you start

Use a test channel or sample conversation first. Confirm the visible result in ValueChat before applying the setup to production traffic.

How it works

  1. 01

    Confirm the Instagram professional account is linked to the correct Facebook Page

    Confirm the Instagram professional account is linked to the correct Facebook Page.

  2. 02

    Authorize the same Meta business connection

    Authorize the same Meta business connection.

  3. 03

    Select the Instagram account during channel setup

    Select the Instagram account during channel setup.

  4. 04

    Test a new direct message from a separate account

    Test a new direct message from a separate account.

What to verify

✓The expected channel, conversation, contact or execution is visible.

✓The assigned person or agent matches the routing rule.

✓No customer-facing message claims an action that failed.

✓Activity or execution history contains enough context to investigate.

Need help?

Collect the workspace, channel, conversation and execution identifiers, then contact support@valuechat.app. Never send API keys or passwords.