Limits and guardrails
Prevent false promises, unsafe actions and uncontrolled tool use.
Use a test channel or sample conversation first. Confirm the visible result in ValueChat before applying the setup to production traffic.
How it works
- 01
Keep credentials outside instructions and knowledge
Keep credentials outside instructions and knowledge.
- 02
Allow only required fields, targets and tools
Allow only required fields, targets and tools.
- 03
Require successful execution before the agent confirms an action
Require successful execution before the agent confirms an action.
- 04
Route uncertain, sensitive or high-impact cases to humans
Route uncertain, sensitive or high-impact cases to humans.
What to verify
✓The expected channel, conversation, contact or execution is visible.
✓The assigned person or agent matches the routing rule.
✓No customer-facing message claims an action that failed.
✓Activity or execution history contains enough context to investigate.
Collect the workspace, channel, conversation and execution identifiers, then contact support@valuechat.app. Never send API keys or passwords.