Invite teammates
Add human agents and place them in the right teams.
Before you start
Use a test channel or sample conversation first. Confirm the visible result in ValueChat before applying the setup to production traffic.
How it works
- 01
Open Settings → Agents
Open Settings → Agents.
- 02
Invite the teammate by email
Invite the teammate by email.
- 03
Choose the role and the inboxes they can access
Choose the role and the inboxes they can access.
- 04
Create teams when routing should target a group
Create teams when routing should target a group.
What to verify
✓The expected channel, conversation, contact or execution is visible.
✓The assigned person or agent matches the routing rule.
✓No customer-facing message claims an action that failed.
✓Activity or execution history contains enough context to investigate.
Need help?
Collect the workspace, channel, conversation and execution identifiers, then contact support@valuechat.app. Never send API keys or passwords.