Active, pending and resolved work
Use conversation state consistently across human and AI operations.
Use a test channel or sample conversation first. Confirm the visible result in ValueChat before applying the setup to production traffic.
How it works
- 01
Active means the conversation still needs attention
Active means the conversation still needs attention.
- 02
Resolved means the current request is complete
Resolved means the current request is complete.
- 03
A new incoming message can reopen the conversation
A new incoming message can reopen the conversation.
- 04
Use workflows and assignment rules to control what happens after reopening
Use workflows and assignment rules to control what happens after reopening.
What to verify
✓The expected channel, conversation, contact or execution is visible.
✓The assigned person or agent matches the routing rule.
✓No customer-facing message claims an action that failed.
✓Activity or execution history contains enough context to investigate.
Collect the workspace, channel, conversation and execution identifiers, then contact support@valuechat.app. Never send API keys or passwords.