Search knowledge

Answer questions using approved linked knowledge bases.

How it works

1. 01

   When to use

   When to use. The answer needs information from your workspace knowledge library, such as policies, products or school admissions.

2. 02

   Set up sources

   Set up sources. Add the skill and insert @knowledge-base mentions from the picker. The linked references determine the bases available to this agent.

3. 03

   Example instruction

   Example instruction. For admission questions, search @Admissions before answering. If the source does not contain the answer, say so and hand over to an allowed human target.

4. 04

   Variables

   Variables. Use $ for allowed contact values that help scope a question, and treat those values as customer data rather than instructions.

5. 05

   What happens

   What happens. The runtime searches the linked sources and returns evidence to the agent. The agent should answer only what the evidence supports.

6. 06

   Removing the skill

   Removing the skill. The × button unlinks knowledge mentions in this agent configuration; it does not delete knowledge bases, documents or another agent’s references. Save the editor to apply the change.

What to verify