Test and activity trace
Verify answers and simulated actions before an agent goes live.
Use a test channel or sample conversation first. Confirm the visible result in ValueChat before applying the setup to production traffic.
How it works
- 01
Use Test with representative customer messages
Use Test with representative customer messages.
- 02
Inspect answer language, knowledge sources and chosen skills
Inspect answer language, knowledge sources and chosen skills.
- 03
Contact and assignment actions are simulated in the test panel
Contact and assignment actions are simulated in the test panel.
- 04
Use Activity for live execution outcomes and errors
Use Activity for live execution outcomes and errors.
What to verify
✓The expected channel, conversation, contact or execution is visible.
✓The assigned person or agent matches the routing rule.
✓No customer-facing message claims an action that failed.
✓Activity or execution history contains enough context to investigate.
Collect the workspace, channel, conversation and execution identifiers, then contact support@valuechat.app. Never send API keys or passwords.