Test, publish and history
Validate routing and control changes safely.
Use a test channel or sample conversation first. Confirm the visible result in ValueChat before applying the setup to production traffic.
How it works
- 01
Use Test routing with realistic channel and contact input
Use Test routing with realistic channel and contact input.
- 02
Save draft without affecting live conversations
Save draft without affecting live conversations.
- 03
Publish to activate the new version
Publish to activate the new version.
- 04
Use Execution history to inspect path, actions and failures
Use Execution history to inspect path, actions and failures.
What to verify
✓The expected channel, conversation, contact or execution is visible.
✓The assigned person or agent matches the routing rule.
✓No customer-facing message claims an action that failed.
✓Activity or execution history contains enough context to investigate.
Collect the workspace, channel, conversation and execution identifiers, then contact support@valuechat.app. Never send API keys or passwords.