Troubleshoot Meta delivery
Find missing messages, expired permissions and webhook problems.
Use a test channel or sample conversation first. Confirm the visible result in ValueChat before applying the setup to production traffic.
How it works
- 01
Confirm the page still appears as a connected channel
Confirm the page still appears as a connected channel.
- 02
Check that the user who authorized it still manages the page
Check that the user who authorized it still manages the page.
- 03
Send a brand-new message; old messages are not replayed automatically
Send a brand-new message; old messages are not replayed automatically.
- 04
Inspect webhook delivery and channel logs before reconnecting
Inspect webhook delivery and channel logs before reconnecting.
What to verify
✓The expected channel, conversation, contact or execution is visible.
✓The assigned person or agent matches the routing rule.
✓No customer-facing message claims an action that failed.
✓Activity or execution history contains enough context to investigate.
Collect the workspace, channel, conversation and execution identifiers, then contact support@valuechat.app. Never send API keys or passwords.