ValueChat
Integrations & API

Webhooks

Receive external events and send structured notifications.

Before you start

Use a test channel or sample conversation first. Confirm the visible result in ValueChat before applying the setup to production traffic.

How it works

  1. 01

    Create a dedicated endpoint for the integration

    Create a dedicated endpoint for the integration.

  2. 02

    Verify signatures before processing payloads

    Verify signatures before processing payloads.

  3. 03

    Keep tenant and channel identity in every event

    Keep tenant and channel identity in every event.

  4. 04

    Retry safe failures and record the final outcome

    Retry safe failures and record the final outcome.

What to verify

✓The expected channel, conversation, contact or execution is visible.

✓The assigned person or agent matches the routing rule.

✓No customer-facing message claims an action that failed.

✓Activity or execution history contains enough context to investigate.

Need help?

Collect the workspace, channel, conversation and execution identifiers, then contact support@valuechat.app. Never send API keys or passwords.