ValueChat
Channels & Meta

Facebook and Instagram comments

Configure AI-assisted public comment replies for a page.

Before you start

Use a test channel or sample conversation first. Confirm the visible result in ValueChat before applying the setup to production traffic.

How it works

  1. 01

    Open the assigned AI agent and choose Comment Replies

    Open the assigned AI agent and choose Comment Replies.

  2. 02

    Enable only the channel and reply behavior you want

    Enable only the channel and reply behavior you want.

  3. 03

    Keep public replies free of private customer data

    Keep public replies free of private customer data.

  4. 04

    Test from a separate account and inspect the comment activity log

    Test from a separate account and inspect the comment activity log.

What to verify

✓The expected channel, conversation, contact or execution is visible.

✓The assigned person or agent matches the routing rule.

✓No customer-facing message claims an action that failed.

✓Activity or execution history contains enough context to investigate.

Need help?

Collect the workspace, channel, conversation and execution identifiers, then contact support@valuechat.app. Never send API keys or passwords.