AI agents overview
Understand what an agent decides and what the application executes.
Use a test channel or sample conversation first. Confirm the visible result in ValueChat before applying the setup to production traffic.
How it works
- 01
The model interprets the customer request and selects an allowed skill
The model interprets the customer request and selects an allowed skill.
- 02
ValueChat validates and executes the action
ValueChat validates and executes the action.
- 03
The result returns to the agent before it answers
The result returns to the agent before it answers.
- 04
The activity trace records the decision and outcome
The activity trace records the decision and outcome.
What to verify
✓The expected channel, conversation, contact or execution is visible.
✓The assigned person or agent matches the routing rule.
✓No customer-facing message claims an action that failed.
✓Activity or execution history contains enough context to investigate.
Collect the workspace, channel, conversation and execution identifiers, then contact support@valuechat.app. Never send API keys or passwords.