Write agent instructions
Give the model clear goals, facts, boundaries and escalation rules.
Use a test channel or sample conversation first. Confirm the visible result in ValueChat before applying the setup to production traffic.
How it works
- 01
Describe the business role before detailed rules
Describe the business role before detailed rules.
- 02
Separate approved facts from behavior instructions
Separate approved facts from behavior instructions.
- 03
State what must trigger a human handoff
State what must trigger a human handoff.
- 04
Never promise an action unless a successful skill result confirms it
Never promise an action unless a successful skill result confirms it.
What to verify
✓The expected channel, conversation, contact or execution is visible.
✓The assigned person or agent matches the routing rule.
✓No customer-facing message claims an action that failed.
✓Activity or execution history contains enough context to investigate.
Collect the workspace, channel, conversation and execution identifiers, then contact support@valuechat.app. Never send API keys or passwords.