ValueChat
Integrations & API

Shopify commerce actions

Use authorized catalog, buyer-cart and customer-service actions with explicit privacy boundaries.

Before you start

Use a test channel or sample conversation first. Confirm the visible result in ValueChat before applying the setup to production traffic.

How it works

  1. 01

    Connect

    Connect. Authorize the intended shop using its original myshopify.com domain. Shopify app configuration, distribution approval, protected customer-data access and granted scopes determine which capabilities actually work.

  2. 02

    Catalog

    Catalog. Search/get products, list variants, inspect inventory and shop information. Use actual variant IDs, current prices and returned stock data; do not invent products or availability.

  3. 03

    Buyer journey

    Buyer journey. Create/read a cart, add/update/remove lines, apply supported discounts and buyer details, and return the Shopify checkout URL. A cart or draft invoice is not a paid or completed order.

  4. 04

    Buyer identity

    Buyer identity. Personal order/customer access uses the buyer-verification flow where supported. The buyer approves the email link; an email address, order number or confident prompt alone is not verified ownership. Never expose a verification link or customer records to another conversation.

  5. 05

    Service and invoices

    Service and invoices. Supported customer/order lookup, tags and draft-order/invoice actions remain subject to their contract and permissions. Checkout/invoice links are private to that buyer conversation.

  6. 06

    Financial controls

    Financial controls. Cancellation and refund actions require separate administrator enablement and confirmation. Cancellation does not automatically refund; a refund transaction or pending cancellation job is not proof of settled money.

  7. 07

    Limits

    Limits. Public merchant rollout still depends on distribution/privacy compliance and approval. Unsupported fulfillment or payment-capture operations must not be advertised. An uncertain mutation must be checked in Shopify before another write.

What to verify

✓The expected channel, conversation, contact or execution is visible.

✓The assigned person or agent matches the routing rule.

✓No customer-facing message claims an action that failed.

✓Activity or execution history contains enough context to investigate.

Need help?

Collect the workspace, channel, conversation and execution identifiers, then contact support@valuechat.app. Never send API keys or passwords.