The right icon, page and source.
Messenger, Instagram and comment activity display their real channel instead of collapsing into one generic source.
One workspace around the whole conversation.
ValueChat keeps the source, page, customer record, owner, AI actions and team replies together. Everyone sees the same operational truth.
Open your workspace ↗UNIFIED INBOX
See the conversation and everything it changes.
Channel identity stays visible in the list and conversation header. The customer record beside the chat shows fields, tags, lead stage and previous conversations.
AI and human assignment.
See which agent, user or team owns the conversation and move control without losing history.
Fields become visible context.
Contact updates made by an AI skill appear in the same record your team uses.
Operational data beside the chat.
Organize intent, source and stage without burying the result inside conversation messages.
Reply or leave a private note.
Human agents can take over, coordinate internally and resolve from the same screen.
Keep previous conversations in reach.
Understand the relationship before replying, even when the customer returns on another day.
FROM MESSAGE TO ACTION
A workspace your automation can update.
AI actions write to real product records: contact fields, assignment, tags and lead stage. That makes the result visible to people and reusable by workflows.
Contact details
Names, phone numbers, emails and approved custom fields.
Conversation state
Owner, team, status, channel, labels and handoff.
Routing context
Workflow decisions use the same inbox and customer data.