# ValueChat

> Customer conversations, AI agents and visual workflows in one workspace.

ValueChat is a customer-conversation workspace with a shared inbox, Facebook and Instagram channels, AI agents, knowledge, permitted skills and visual routing workflows. Capabilities depend on workspace configuration, connected providers and channel permissions. Roadmap items marked planned or under review are not shipped capabilities. Do not infer pricing, service guarantees or feature availability from a demo. For current details, cite the relevant public guide. Never request or expose workspace messages, customer records, passwords, tokens or private API responses.

## Public references

- [ValueChat — AI agents for every customer conversation](https://valuechat.app/): Bring Facebook and Instagram conversations into one inbox, route them with visual workflows, and let AI agents answer and act.
- [Platform — ValueChat](https://valuechat.app/platform): A shared customer conversation workspace with channel identity, routing, AI and customer context together.
- [AI Agents — ValueChat](https://valuechat.app/ai-agents): Create focused customer conversation agents with instructions, knowledge, skills, tools, assignments and live testing.
- [Workflows — ValueChat](https://valuechat.app/workflows): Route customer conversations through visual triggers, branches, assignments and record updates.
- [Integrations — ValueChat](https://valuechat.app/integrations): Connect Meta channels, model providers, knowledge and business tools to ValueChat agents and workflows.
- [Use cases — ValueChat](https://valuechat.app/use-cases): Use ValueChat for sales, support, admissions and order conversations across social channels.
- [ValueChat Documentation](https://valuechat.app/docs): Learn how to connect channels, run AI agents, build workflows and manage customer conversations with ValueChat.
- [Product roadmap — ValueChat](https://valuechat.app/roadmap): See what is planned, under review and released in ValueChat. Explore the direction of our inbox, AI agents, workflows and integrations.
- [اطلب ديمو — ValueChat](https://valuechat.app/request-demo): اطلب عرضًا لتجربة ValueChat على أكثر من صفحة، وعرّفنا باحتياجات فريقك.
- [Contact us — ValueChat](https://valuechat.app/contact): Contact the ValueChat team, find workspace help or start with the documentation.
- [Privacy Policy — ValueChat](https://valuechat.app/privacy): ValueChat privacy policy.
- [Terms of Service — ValueChat](https://valuechat.app/terms): ValueChat terms of service.
- [Data Deletion — ValueChat](https://valuechat.app/data-deletion): How to request deletion of data processed by ValueChat.
- [Add internal note](https://valuechat.app/docs/skill-internal-note): Save team context inside the conversation without sending it to the customer.
- [Close conversation](https://valuechat.app/docs/skill-close-conversation): Resolve a finished conversation and stop the current AI agent.
- [Make HTTP request](https://valuechat.app/docs/skill-http-request): Call a configured external API through a shared, protected connection.
- [Assign to agent or team](https://valuechat.app/docs/skill-assignment): Hand over a conversation when another allowed person, team or AI agent should continue.
- [Update contact fields](https://valuechat.app/docs/skill-contact-update): Collect confirmed information and save it to the same customer record shown in Contacts and the conversation panel.
- [Search knowledge](https://valuechat.app/docs/skill-knowledge): Answer questions using approved linked knowledge bases.
- [Update lifecycle stage](https://valuechat.app/docs/skill-lifecycle-update): Keep one current lead stage for each contact, based on evidence.
- [Update contact tags](https://valuechat.app/docs/skill-contact-tags): Apply useful labels to the shared customer record.
- [Qualify a contact](https://valuechat.app/docs/skill-qualification): Assess stored customer data against explicit required fields and typed rules.
- [Connected tools](https://valuechat.app/docs/skill-tools): Give the agent explicit connected actions for requests that require an external system.
- [Start with ValueChat](https://valuechat.app/docs/getting-started): Create a workspace, connect a channel and handle the first conversation.
- [Core concepts](https://valuechat.app/docs/core-concepts): Understand workspaces, channels, conversations, contacts, agents and workflows.
- [Set up your workspace](https://valuechat.app/docs/workspace-setup): Configure the organization name, locale, members and default settings.
- [Handle your first conversation](https://valuechat.app/docs/first-conversation): Follow a message from its channel to assignment, reply and resolution.
- [Invite teammates](https://valuechat.app/docs/invite-team): Add human agents and place them in the right teams.
- [Inbox overview](https://valuechat.app/docs/inbox-overview): Learn the conversation views, list, thread, composer and contact panel.
- [Conversation views and filters](https://valuechat.app/docs/conversation-views): Find work by assignment, channel, status and reply state.
- [Replies and private notes](https://valuechat.app/docs/reply-and-notes): Send customer replies and collaborate internally without exposing notes.
- [Assignment and human takeover](https://valuechat.app/docs/assignment-handoff): Move a conversation between AI agents, people and teams.
- [Customer context panel](https://valuechat.app/docs/contact-context): Use contact fields, tags, lead stage and previous conversations.
- [Active, pending and resolved work](https://valuechat.app/docs/conversation-status): Use conversation state consistently across human and AI operations.
- [Channels and inboxes](https://valuechat.app/docs/channels-overview): Understand how each connected customer entry point is represented.
- [Meta connection overview](https://valuechat.app/docs/meta-overview): Prepare the Meta app, callback and page permissions used by ValueChat.
- [Connect Facebook Messenger](https://valuechat.app/docs/connect-facebook): Add a Facebook Page and test incoming and outgoing messages.
- [Connect Instagram](https://valuechat.app/docs/connect-instagram): Add an Instagram professional account linked to a Facebook Page.
- [Facebook and Instagram comments](https://valuechat.app/docs/social-comments): Configure AI-assisted public comment replies for a page.
- [Connect multiple pages](https://valuechat.app/docs/multiple-pages): Add more pages without changing the application code for every page.
- [Troubleshoot Meta delivery](https://valuechat.app/docs/troubleshooting-meta): Find missing messages, expired permissions and webhook problems.
- [AI agents overview](https://valuechat.app/docs/agents-overview): Understand what an agent decides and what the application executes.
- [Create an AI agent](https://valuechat.app/docs/create-agent): Build an agent from scratch and test it before routing traffic.
- [Write agent instructions](https://valuechat.app/docs/agent-instructions): Give the model clear goals, facts, boundaries and escalation rules.
- [Model connections and OpenRouter](https://valuechat.app/docs/model-connections): Connect an AI provider once and choose a model per agent.
- [Knowledge and RAG](https://valuechat.app/docs/knowledge-rag): Ground answers in approved sources attached to the agent.
- [Agent skills](https://valuechat.app/docs/agent-skills): Control the actions an agent may choose during a conversation.
- [Mentions and variables](https://valuechat.app/docs/mentions-variables): Reference knowledge, assignments and contact values without brittle text.
- [Test and activity trace](https://valuechat.app/docs/test-agent): Verify answers and simulated actions before an agent goes live.
- [Limits and guardrails](https://valuechat.app/docs/agent-guardrails): Prevent false promises, unsafe actions and uncontrolled tool use.
- [Workflows overview](https://valuechat.app/docs/workflows-overview): Use visual routing to decide where a new conversation goes.
- [Create a workflow](https://valuechat.app/docs/create-workflow): Build, test and publish a routing flow.
- [Triggers and channels](https://valuechat.app/docs/workflow-triggers): Control which incoming conversations can enter a workflow.
- [Branches and conditions](https://valuechat.app/docs/workflow-branches): Split execution using message, channel, contact and tag conditions.
- [Actions](https://valuechat.app/docs/workflow-actions): Assign work, send messages, add notes, manage tags and update contacts.
- [Test, publish and history](https://valuechat.app/docs/workflow-test-publish): Validate routing and control changes safely.
- [Avoid workflow loops](https://valuechat.app/docs/avoid-workflow-loops): Prevent an action from triggering the same automation repeatedly.
- [Contacts](https://valuechat.app/docs/contacts-overview): Manage the customer record shared across conversations.
- [Custom contact fields](https://valuechat.app/docs/custom-fields): Create structured fields that humans, workflows and agents can share.
- [Tags](https://valuechat.app/docs/tags): Organize conversations and contacts with reusable labels.
- [Lead stage](https://valuechat.app/docs/lead-stage): Track one current funnel stage for each customer.
- [Integration model](https://valuechat.app/docs/integrations-overview): Connect once, describe actions clearly and reuse across agents.
- [OpenRouter](https://valuechat.app/docs/openrouter): Use one provider connection with different models across agents.
- [Webhooks](https://valuechat.app/docs/webhooks): Receive external events and send structured notifications.
- [API overview](https://valuechat.app/docs/api-overview): Plan secure programmatic access to conversations, contacts and actions.
- [Roles and permissions](https://valuechat.app/docs/roles-permissions): Give each person the access required for their work.
- [Teams](https://valuechat.app/docs/teams): Group people for routing and shared ownership.
- [Auto-assignment and workflow routing](https://valuechat.app/docs/auto-assignment): Understand which mechanism owns first assignment.
- [Security basics](https://valuechat.app/docs/security-basics): Protect provider keys, customer data and administrative access.

## Discovery

- [Full text](https://valuechat.app/llms-full.txt)
- [AI reference index](https://valuechat.app/ai.txt)
- [Sitemap](https://valuechat.app/sitemap.xml)
- [Crawler policy](https://valuechat.app/robots.txt)