# Reports and operational visibility

> Review conversation and team activity using the reporting views enabled for your workspace.

Canonical: https://valuechat.app/docs/reports
Category: Workspace administration

## Before you start

Use a test channel or sample conversation first. Confirm the result before applying the setup to production traffic.

## How it works

1. Reports. Available views cover operational measures such as conversation volume, agents, inboxes, tags, teams, response/resolution handling and customer satisfaction where configured.

2. Filters. Use the intended date range, timezone, inbox/team and accessible account scope. A count in an inbox is not automatically the same metric as a report over a date range.

3. AI activity. Agent traces and workflow execution history explain individual actions, errors and handoffs. They complement reports; a completed execution is not a revenue or conversion attribution model.

4. Limits. Report visibility depends on workspace features and role permissions. Do not infer advanced analytics, payment reporting, model cost billing or revenue guarantees from basic conversation reports.

## What to verify

- The expected channel, conversation, contact or execution is visible.
- The assignment matches the configured routing.
- No customer-facing message claims an action that failed.
- Activity or execution history explains the result.

## Need help?

support@valuechat.app. Never send API keys or passwords.