# Help center and saved replies

> Publish supported help content and reuse approved human reply snippets.

Canonical: https://valuechat.app/docs/help-center
Category: Workspace administration

## Before you start

Use a test channel or sample conversation first. Confirm the result before applying the setup to production traffic.

## How it works

1. Help center. Use available portal, article, category and locale settings to organize customer help content. Publishing a portal makes its intended articles public; draft/private material should remain restricted.

2. Saved replies. Configure reusable human reply snippets for common answers, then choose the appropriate one from the conversation composer. Check facts before sending.

3. Knowledge distinction. A help-center article or saved reply is not automatically an agent knowledge grant. Add/index the relevant source and link the appropriate knowledge base when AI retrieval is required.

4. Workspace settings. Role permissions, enabled features and installation configuration determine which publishing and content controls are available. Do not infer a separately verified public portal from an enabled menu.

## What to verify

- The expected channel, conversation, contact or execution is visible.
- The assignment matches the configured routing.
- No customer-facing message claims an action that failed.
- Activity or execution history explains the result.

## Need help?

support@valuechat.app. Never send API keys or passwords.