# WhatsApp channel setup

> Connect a supported WhatsApp business number and understand message and campaign requirements.

Canonical: https://valuechat.app/docs/connect-whatsapp
Category: Channels & Meta

## Before you start

Use a test channel or sample conversation first. Confirm the result before applying the setup to production traffic.

## How it works

1. Connection. Use the WhatsApp options actually enabled in channel setup, such as the configured Cloud API or Embedded Signup path. Meta business eligibility, number ownership and installation credentials must be ready first.

2. Messages. Route the resulting inbox to the intended person or AI agent, then verify incoming and outgoing delivery. Facebook, Instagram and WhatsApp are separate channels even when they use the same Meta application.

3. Templates and campaigns. Messages outside the permitted customer-service window can require an approved WhatsApp template. Campaigns also depend on recipient consent, the selected number, template eligibility, provider limits and billing readiness.

4. Limits. A number shown in a connection dialog is not proof that it has completed verification, supports calls or can send bulk messages. Provider charges and approvals are separate from ValueChat configuration.

## What to verify

- The expected channel, conversation, contact or execution is visible.
- The assignment matches the configured routing.
- No customer-facing message claims an action that failed.
- Activity or execution history explains the result.

## Need help?

support@valuechat.app. Never send API keys or passwords.