# Campaigns and outbound messaging

> Configure the campaign types enabled for the selected channel and workspace.

Canonical: https://valuechat.app/docs/campaigns
Category: Workspace administration

## Before you start

Use a test channel or sample conversation first. Confirm the result before applying the setup to production traffic.

## How it works

1. Channel choices. The product includes supported website, SMS and WhatsApp campaign surfaces where enabled. A campaign is separate from a reply in an active customer conversation.

2. Audience. Review the exact recipients, channel, template/content and business permission before starting an outbound campaign. Imported contacts or a saved tag do not by themselves establish marketing consent.

3. WhatsApp. Approved templates, provider rules, service windows, number limits and billing can apply. A connected number alone does not guarantee unrestricted sending.

4. Delivery. Review the actual campaign state, provider responses and delivery results. A queued request, accepted template or send attempt is not proof every recipient received it.

5. Limits. Only advertise the campaign and scheduling controls that are enabled in the installation. Do not assume an unrestricted cross-channel marketing automation or native bulk-email platform.

## What to verify

- The expected channel, conversation, contact or execution is visible.
- The assignment matches the configured routing.
- No customer-facing message claims an action that failed.
- Activity or execution history explains the result.

## Need help?

support@valuechat.app. Never send API keys or passwords.